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Troubleshooting

Get help resolving common issues and technical problems.

  1. Help center
  2. Troubleshooting

🌐 Connectivity issues


  • Can’t connect to Hubstaff using a VPN
  • Can’t connect to Hubstaff when using a proxy connection
  • Hubstaff won’t connect (Bitdefender)

🧺 Miscellaneous


  • Countries where Hubstaff is not supported
  • VIP phone support for enterprise organizations
  • AWS Locations and IP Addresses
  • No Tasks/To-dos assigned in Hubstaff
  • Troubleshooting firewall issues with the Hubstaff Application

💻 OS related


  • Managing updates on administrator managed system
  • Give Hubstaff timer screen capture permissions on macOS
  • Hubstaff screenshot capture support for Wayland – Linux
  • Turning All Desktop Notifications on/off for Hubstaff
  • How to Get Hubstaff Log Files in Windows
  • Running the Hubstaff application on a Terminal server or via Remote desktop
  • Normal User Can’t Run the Hubstaff App in Ubuntu

📅 Time data


  • The Hubstaff Dashboard Isn’t Updating the Online Status Correctly
  • Time Being Added to the Previous Day in Hubstaff
  • Desktop timer application error – Clock is off

⏲️ Timer apps


  • How to Fix Sign-In Issues
  • 2FA Login issues
  • Reasons why the timer can’t be started
  • Missing projects on the timer application
  • How to collect client logs or report an error?

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