Time Being Added to the Previous Day in Hubstaff

Question:

Why is time being added to the previous day for myself or another user?

Answer:

This is likely caused by some sort of internet connectivity issue or by a timezone mismatch error.

Here are some things you can try to fix the problem. We’ve listed the most common solutions first – try each one in order.

Connectivity Issues

Turn off the modem/ router (Internet) for 10 minutes then start, try to connect.
Close Hubstaff
Restart computer
Start Hubstaff

For more information about solving connectivity issues, please click here.

Check the Local Timezone on the computer

We need to ensure that the local timezone on the computer is set to the local time AND the same timezone needs to be selected on your Hubstaff account.

Step 1

Click on your user profile icon in the bottom left corner of the page then select My Account.

Step 2

Click Edit account.

Step 3

Select your new time zone and save the changes.

Changing your time zone affects when we roll over your work hour to the next day when crossing the midnight boundary. Once your local time zone is set correctly on both the computer and the web application, the timer will reset to zero at midnight.

For more information about the timezone mismatch error, please click here.

If these steps do not solve the issue and the problem persists, please email us at support@hubstaff.com and we will be glad to help.

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Time Being Added to the Previous Day

Connectivity Issues

Check the Local Timezone on the computer

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