Table of Contents
Reporting an Error
- Accessing the menu on the timer
- Report an error in Windows client
- Report an error in OS X client
- Report an error in Linux client
- Report an error in iOS and Android app
- Report an error in Chrome app
- Report an error in Chrome extension
- Collecting logs in OS X
- Collecting logs in Linux
- Collecting logs in Windows
- Collecting logs in Chrome
Collect Client Logs or Report an Error
The Hubstaff client for time tracking records logs of any failures, crashes, low activity or any other potential problems that you may be having with it. While these problems are rare, we do have the support to get to the core issue of what is happening and fix it for you.
Expand the view if it’s not already.
Click the menu icon on the far right side.
Select “Report an error” on the drop-down.
Alternatively, you can right click on the Hubstaff icon in the system tray to bring up the menu where you will see the “Report an Error” option.
OS X Client
iOS and Android Apps
Getting logs manually
Please zip the Hubstaff logs folder and email it to us at firstname.lastname@example.org.
OS X client
Open a new Finder window and use the following command to access the “Go to folder” search box: Command + Shift + G.
Type the following on the search box: ~/Library/.
Open terminal of choice (xterm, gnome-terminal etc.)
Access the Chrome web browser menu by clicking on the three-dotted icon. Hover your mouse over More Tools, then click on Extensions.
Look for the Hubstaff extension or app. If you are using the Chrome app, click on html/hubstaff.html, under inspect views. If you are using the Chrome extension, click on background page.
Make sure you run the Chrome app before you click on the html/hubstaff.html URL.
Click on the Console tab. Select all the text, right-click and Save As.
Compress/zip the file and send it to us.