In case you experience any issues with the Hubstaff application, the first step would be to report an error. The Hubstaff client for time tracking records logs of any failures, crashes, low activity or any other potential problems. While these problems are rare, we do have the support to get to the core issue of what is happening and fix it for you.
If you are experiencing any issues with the app, you may send an error report so that our support team can help you. Error reports get sent directly to our customer support team so please make sure to provide a detailed description of the issue that you are currently facing.
When the app is online, you can Report an Error. On the other hand, if you are unable to login, or the app is crashing before the app can start, you can Collect logs instead.
Here are instructions on how to either report an error or collect client logs:
Table of Contents
- Reporting an Error
- Collecting logs
Reporting an Error
Expand the view by clicking on the expand icon towards the bottom right side of the timer.
Click the menu icon on the far right side, then select Report an error on the drop-down.
Alternatively, you can right-click on the Hubstaff icon in the system tray to bring up the menu where you will see the Report an Error option. Our support team will automatically be notified of your error report.
OS X Client
Click on More.
Click on Apps on your bookmarks toolbar or type in chrome://apps on your address bar, then click on Hubstaff for Chromebook.
Click on Report an Error.
Describe the error on the dialog box provided, then hit Send.
To make sure the error report is sent, please wait for the Error report sent successfully message.
Collecting Client Logs
Please zip the Hubstaff logs folder and email it to us at firstname.lastname@example.org.
OS X client
Open a new Finder window and use the following command to access the Go to folder search box: Command + Shift + G.
Type the following on the search box: ~/Library/.
Compress all the contents of the logs folder into a Zip file.
Access logs via the Graphical User Interface
Press Ctrl + H to show hidden files, then open the .local folder.
Open the share folder.
Click on the folder named Hubstaff.
Open the logs folder.
Select all the files on the logs folder, then right-click and choose the Compress option.
Please zip the contents of the Hubstaff logs folder and email it to us at email@example.com
Linux: Access logs via the terminal
Access logs via the terminal
The logs folder will open. Please zip the Hubstaff logs folder and email it to us at firstname.lastname@example.org
On your Windows computer, go to Run and type the following path:
Access the Chrome web browser menu by clicking on the three-dotted icon. Hover your mouse over More Tools, then click on Extensions.
You can also access this page by entering chrome://extensions on the Chrome browser address bar.
Look for the Hubstaff extension or app and enable the Developer mode setting on Chrome.
If you are using the Chrome app, click on html/hubstaff.html, under inspect views. If you are using the Chrome extension, click on background page.
Make sure you run the Chrome app before you click on the html/hubstaff.html URL.
Click on the Console tab. Select all the text, right-click and Save As.
Compress/zip the file and send it to us.