In case you experience any issues with the Hubstaff application, the first step would be to report an error. The Hubstaff client for time tracking records logs of any failures, crashes, low activity or any other potential problems. While these problems are rare, we do have the support to get to the core issue of what is happening and fix it for you.
If you are experiencing any issues with the app, you may send an error report so that our support team can help you. Error reports get sent directly to our customer support team so please make sure to provide a detailed description of the issue that you are currently facing.
When the app is online, you can Report an Error. On the other hand, if you are unable to login, or the app is crashing before the app can start, you can Collect logs instead.
Here are instructions on how to either report an error or collect client logs:
Table of Contents
Reporting an Error
Step 1
Expand the view by clicking on the expand icon towards the bottom right side of the timer.
Step 2
Click the menu icon on the far right side, then select Report an error on the drop-down.
Alternatively, you can right-click on the Hubstaff icon in the system tray to bring up the menu where you will see the Report an Error option. Our support team will automatically be notified of your error report.
Windows Client
OS X Client
Linux client:
Mobile Apps
Step 1
Click on More.
Step 2
Click on Report an issue.
Step 3
Write a detailed description of the issue and click Send.
Chrome App/Extension
Step 1
Click on Apps on your bookmarks toolbar or type in chrome://apps on your address bar, then click on Hubstaff for Chromebook.
Step 2
Click on Settings
Step 3
Click on Report an Error.
Step 4
Describe the error on the dialog box provided, then hit Send.
Step 4
To make sure the error report is sent, please wait for the Error report sent successfully message.
Collecting Client Logs
Please zip the Hubstaff logs folder and email it to us at support@hubstaff.com.
OS X client
Step 1
Open a new Finder window and use the following command to access the Go to folder search box: Command + Shift + G.
Step 2
Type the following on the search box: ~/Library/.
Step 3
Navigate to Application Support > Hubstaff > logs or Application Support > HubstaffCorporate > logs (for users on the Corporate App add-on).
Step 4
Compress all the contents of the logs folder into a Zip file.
Step 5
Attach the Zip file on your communication with Hubstaff support.
Linux client
Access logs via the Graphical User Interface
Step 1
Open File Explorer
Step 2
Press Ctrl + H to show hidden files, then open the .local folder.
Step 3
Open the share folder.
Step 4
Click on the folder named Hubstaff (or HubstaffCorporate for users on the Corporate App add-on).
Step 5
Open the logs folder.
Step 6
Select all the files on the logs folder, then right-click and choose the Compress option.
Step 7
Please zip the contents of the Hubstaff logs folder and email it to us at support@hubstaff.com
Linux: Access logs via the terminal
Access logs via the terminal
Step 1
Click on the applications icon in the bottom left corner.
Step 2
Enter terminal into the search bar and click on the icon for it.
Step 3
When the terminal opens, input cd and hit the enter key (This will ensure you are located in the home directory). Then enter the following code xdg-open .local/share/HubStaff/logs or xdg-open .local/share/HubStaffCorporate/logs (for Corporate App users).
Step 4
The logs folder will open. Please zip the Hubstaff logs folder and email it to us at support@hubstaff.com.
Windows client
Step 1
On your Windows computer, go to Run and type the following path:
%APPDATA%/Hubstaff/logsor
%APPDATA%/HubstaffCorporate/logsFor users of the Hubstaff Corporate App.
Step 2
Select all files on the folder, then right-click and select Send to -> Compressed (zipped) folder. Once the Zip file is created, send it to support@hubstaff.com.
Chrome app/extension
Step 1
Access the Chrome web browser menu by clicking on the three-dotted icon. Hover your mouse over More Tools, then click on Extensions.
You can also access this page by entering chrome://extensions on the Chrome browser address bar.
Step 2
Look for the Hubstaff extension or app and enable the Developer mode setting on Chrome.
If you are using the Chrome app, click on html/hubstaff.html, under inspect views. If you are using the Chrome extension, click on background page.
Make sure you run the Chrome app before you click on the html/hubstaff.html URL.
Step 3
Click on the Console tab. Select all the text, right-click and Save As.
Compress/zip the file and send it to us.
