How to collect client logs or report an error?

The Hubstaff client for time tracking records logs of any failures, crashes, low activity or any other potential problems. While these problems are rare, we do have the support to get to the core issue of what is happening and fix it for you.

If you are experiencing any issues with the app, you may send an error report so that our support team can help you. Error reports get sent directly to our customer support team so please make sure to provide a detailed description of the issue that you are currently facing.

When the app is online, you can Report an Error. On the other hand, if you are unable to login, or the app is crashing before the app can start, you can Collect logs instead.

Here are instructions on how to either report an error or collect client logs:

Table of Contents

Reporting an Error

Step 1

Expand the view by clicking on the >> icon towards the bottom right side of the timer.

Step 2

Click the menu icon on the far right side, then select Report an error on the drop-down.

Alternatively, you can right-click on the Hubstaff icon in the system tray to bring up the menu where you will see the Report an Error option. Our support team will automatically be notified of your error report.

Windows Client


OS X Client


Linux client:

Step 1

Click on the Hubstaff icon on your taskbar, then select Report an Error.

iOS and Android Apps

Step 1

Chrome App

Step 1

Click on Apps on your bookmarks toolbar or type in chrome://apps on your address bar, then click on Hubstaff for Chromebook.

Step 2

Click on Settings

Step 3

Click on Report an Error.

Step 4

Describe the error on the dialog box provided, then hit Send.

Step 4

To make sure the error report is sent, please wait for the Error report sent successfully message.

 

Chrome Extension

Step 1

Click on the Hubstaff Time Tracker icon next to your address bar, then click on Settings.

Step 2

Click on Report an Error.

Step 3

Describe the error on the dialog box provided, then hit Send.

Step 4

To make sure the error report is successfully sent, wait for the Error report sent successfully message.

Collecting Client Logs

Please zip the Hubstaff logs folder and email it to us at support@hubstaff.com.

OS X client

Step 1

Open a new Finder window and use the following command to access the Go to folder search box: Command + Shift + G.

Step 2

Type the following on the search box: ~/Library/.

Step 3

Navigate to Application Support > Hubstaff > logs

Step 4

Compress all the contents of the logs folder into a Zip file.

Step 5

Attach the Zip file on your communication with Hubstaff support.

Linux client

Access logs via the Graphical User Interface

Step 1

Open File Explorer

Step 2

Press Ctrl + H to show hidden files, then open the .local folder.

Step 3

Open the share folder.

Step 4

Click on the folder named Hubstaff.

Step 5

Open the logs folder.

Step 6

Select all the files on the logs folder, then right-click and choose the Compress option.

Step 7

Please zip the contents of the Hubstaff logs folder and email it to us at support@hubstaff.com

Linux: Access logs via the terminal

Access logs via the terminal

Step 1

Click on the applications icon in the bottom left corner

Step 2

Enter terminal into the search bar and click on the icon for it

Step 3

When the terminal opens, input cd and hit the enter key (This will ensure you are located in the home directory). Then enter the following code xdg-open .local/share/HubStaff/logs

Step 4

The logs folder will open. Please zip the Hubstaff logs folder and email it to us at support@hubstaff.com

Windows client

Step 1

On your Windows computer, go to Run and type the following path:

%APPDATA%\Hubstaff\logs

Step 2

Select all files on the folder, then right-click and select Send to -> Compressed (zipped) folder. Once the Zip file is created, send it to support@hubstaff.com.

Chrome app/extension

Step 1

Access the Chrome web browser menu by clicking on the three-dotted icon. Hover your mouse over More Tools, then click on Extensions.

You can also access this page by entering chrome://extensions on the Chrome browser address bar.

Step 2

Look for the Hubstaff extension or app and enable the Developer mode setting on Chrome.

If you are using the Chrome app, click on html/hubstaff.html, under inspect views. If you are using the Chrome extension, click on background page.

Make sure you run the Chrome app before you click on the html/hubstaff.html URL.

Step 3

Click on the Console tab. Select all the text, right-click and Save As.
Compress/zip the file and send it to us.

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