Missing projects on the timer application

There are various reasons why you might not be seeing any projects showing or the message “No projects” on your Hubstaff timer application.

No projects

  1. Sync delays – Hubstaff’s servers sync every 10 minutes. If the project was added 5 minutes ago, you’ll have to wait for an extra 5 for it to display on the project list.  A quick solution to this would be signing out and signing in from Hubstaff’s client/app, then you will be forcing our servers to look for recently added projects.
  2. Removal from organization – Another possible scenario is that you were removed from the project or the organization, you may log into your dashboard and check the Project Management > Projects page. If you are unable to access this menu, or the page is blank, you have not yet been assigned to a project.
    no projects
  3. Account is disabled from tracking time – Please reach out to your organization owner or manager to add projects and enable tracking for you, following the guide here: Enable tracking for Team Members.
  4. Incorrect login credentials – You may also be using the wrong credentials to log into your the timer app. To check on this, you may click on the expand button >> at the bottom right of the app, select the menu option, and check your sign-in details. If the wrong one is used, select Sign Out and log in with the correct account.wrong email- user name used

 

 

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