If you were recently added to a project (or were added to a project) but it isn’t showing up on the Hubstaff client, it may be due to any of the following reasons:
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- Hubstaff’s servers sync every 10 minutes. If the project was added 5 minutes ago, you’ll have to wait for an extra 5 for it to display on the project list. A quick solution to this would be signing out and signing in from Hubstaff’s client/app, then you will be forcing our servers to look for recently added projects.
- Another possible scenario is that you were removed from the project or the organization, you may log into your dashboard and check the Project Management -> Projects page. If you are unable to access this menu, or the page is blank, you have not yet been assigned to a project.
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- Your account is disabled for tracking. Please reach out to your organization owner or manager to add projects and enable tracking for you, following the guide here: Enable tracking for Team Members.
- You may also be using the wrong credentials to log into your desktop app. To check on this, you may click on the expand button >> at the bottom right of the app, select the menu option, and check your sign-in details. If the wrong one is used, select Sign Out and log in with the correct account.
