There are various reasons why you might not be seeing any projects showing or the message “No projects” on your Hubstaff timer application.
- Sync delays – Hubstaff’s servers sync every 10 minutes. If the project was added 5 minutes ago, you’ll have to wait for an extra 5 for it to display on the project list. A quick solution to this would be signing out and signing in from Hubstaff’s client/app, then you will be forcing our servers to look for recently added projects.
- Removal from organization – Another possible scenario is that you were removed from the project or the organization, you may log into your dashboard and check the Project Management > Projects page. If you are unable to access this menu, or the page is blank, you have not yet been assigned to a project.
- Account is disabled from tracking time – Please reach out to your organization owner or manager to add projects and enable tracking for you, following the guide here: Enable tracking for Team Members.
- Incorrect login credentials – You may also be using the wrong credentials to log into your the timer app. To check on this, you may click on the expand button >> at the bottom right of the app, select the menu option, and check your sign-in details. If the wrong one is used, select Sign Out and log in with the correct account.
