If you have attempted to pay members of your organization (For information on how to pay your members, please click here), but it results in a failed payment, and you wish to attempt payment through a different payment gateway, please follow this guide.

Click on the Financials tab on the left sidebar and then select Payment records.

Look at the failed payment and click on the Action button, then click on Export/Pay.

Click on the alternate payment gateway you wish to use; in this case, we will use Wise as an example.

You will need to have the payment method previously set up as a payroll account. Here are guides that will take you through that process:

• Add Wise payment account
• Add Payoneer payment account
• Add Bitwage payment account
• Add PayPal payment account
• Add Gusto payment account

Then click on Send payment.

The system will automatically split the team payment, moving the users to a new team payment and automatically paying the new payment via the new gateway. If the payment fails, follow the steps again to select a new gateway. Note that you cannot pay from one gateway to another (example: Wise to PayPal), you can only pay from a gateway to the same gateway (Example: Wise to Wise).