If a full or partial payment fails, our payroll system will retry it automatically after 1 hour and will attempt to retry the payment 10 times. However, you have the option to try it manually (In Wise, after 20 minutes) by following these steps.

Click Financials on the sidebar menu and then select Payment records from the drop-down.

Here you’ll be able to see all your past payment records. To retry a specific payment, click on the Actions tab next to the payment. Then click on the Retry option.