The Keep Idle Time organization setting allows you to control the behavior of inactivity (when your team members are inactive for however long you have set in your idle timeout settings – 5, 10, or 20 minutes).
You can access this option in your organization settings by clicking on “Settings” on the left menu in your account, then clicking the “Keep idle time” setting.
When a team member goes idle, they are presented with the inactivity warning (assuming you have not set idle timeout to “Never” in your organization settings). You can set the idle time to always be saved, never be saved, or prompt the user to decide if the idle time is saved, saved and moved to another project, or discarded.
You can change this for the entire organization or on a user by user basis.
The default setting for idle time is to prompt the user. This means that they have the decision to keep the idle or discard it.
If you choose “Prompt“, then it will prompt for input to the user what to do with the idle time. So if a user goes idle, when they resume activity they will see a message letting them know that they have been idle and ask them what they want to do with it: discard it and keep tracking time (default option), keep it, keep it but reassign it to a different project, or stop time.
Clicking on ¨Reassign idle time¨ brings up this additional window to make the change to which project the time is moved.
If you choose “Always“, then idle time will always be kept. So if a user goes idle, when they resume activity they will see a message letting them know that they have been idle and that idle time is always kept in their organization.
They can then continue tracking time, or pause the timer.
If you choose “Never”, then idle time will never be kept. If a user goes idle, all time will be automatically discarded. When they are active again, they will receive a prompt letting them know that the time has been discarded.
They can then continue or pause the timer. If they continue, their time will pick back up where it was before they went active.