You can change how frequent the app records screenshots in your admin settings page as shown below:
Click on Settings on the sidebar menu, then select Team and then select the Screenshot Frequency option.
If you have multiple organizations, ensure you have selected the correct organization at the top right corner of the screen.
Then you can select between 1x, 2x, and 3x you want the application to take screenshots for every 10 minute period by default.
You can also have individual settings of Screenshot frequency for each team member.
Screenshots are taken randomly every 10 minutes. There’s no exact time to when the shot is taken. It can happen any time on a 10-minute range.
Screenshot resolution can’t be adjusted at this time. The image files are designed to be small enough to easily upload as long as there is a stable enough internet connection.
Screenshot capture is not supported by the Chrome extension.
Screenshot capture is not supported by Mobile devices (IOS, Android).
For more information, you can see features that are supported by Apps/ Clients Here.