That usually happens when the security (SSL) certificates on your computer are outdated or there’s some sort of internet connectivity issue.
Here are some things you can try to fix the problem. We’ve listed the most common solutions first – try each one in order.
Check system requirements
- Check that your device is supported and that the latest updates are installed.
- Hubstaff requires TLS 1.2 to run on any operating system. TLS is a web security standard. For a list of system requirements per OS, please click here.
- Windows 7 users need to make sure that IE11 is updated to the latest version and that TLS 1.2 is enabled. Click here to learn how to upgrade/enable TLS 1.2.
- Turn off the modem/ router (Internet) for 10 minutes then start, try to connect.
- Very Important: Make sure your operating system is up-to-date. Please ensure you update this via Windows Update. (Specifically certificate chain updates/root certificate bundle).
- Check that the Local Security Authority Process is running, or restart it. You can find this in the Task Manager if you’re on Windows.
- Disable any firewalls/anti-virus temporarily
- Close Hubstaff
- Restart computer
- Start Hubstaff
Note: Hubstaff doesn’t support internet connections that are run through proxy or VPN.
Fix SSL issues
You could also try the steps in this article and see if that helps fix the SSL issue: https://blog.digicert.com/expired-intermediate-certificate/
If these steps do not solve the issue and the problem persists, please email us at [email protected] and we will be glad to help.