That usually happens when the security (SSL) certificates on your computer are outdated or there’s some sort of internet connectivity issue.
Could you please perform the following:
- Turn off the modem/ router (Internet) for 10 minutes then start, try to connect.
- Very Important: Make sure your operating system is up-to-date. Please ensure you update this via Windows Update. (Specifically certificate chain updates/root certificate bundle).
- Check that the Local Security Authority Process is running, or restart it. You can find this in the Task Manager if you’re on Windows.
- Disable any firewalls/anti-virus temporarily
- Close Hubstaff
- Restart computer
- Start Hubstaff
Note: Hubstaff doesn’t support internet connections that are run through proxy or VPN.
You could also try the steps in this article and see if that helps fix the SSL issue: https://blog.digicert.com/expired-intermediate-certificate/
If these steps to not solve the issue and the problem persists, please email us at firstname.lastname@example.org and we will be glad to help.