Could not connect to Hubstaff server

Could not connect to Hubstaff sever

That usually happens when the security (SSL) certificates on your computer are outdated or there’s some sort of internet connectivity issue.

Could you please perform the following:

  1. Turn off the modem/ router (Internet) for 10 minutes then start, try to connect.
  2. Very Important: Make sure your operating system is up-to-date. Please ensure you update this via Windows Update. (Specifically certificate chain updates/root certificate bundle).
  3. Check that the Local Security Authority Process is running, or restart it. You can find this in the Task Manager if you’re on Windows.
  4. Disable any firewalls/anti-virus temporarily
  5. Close Hubstaff
  6. Restart computer
  7. Start Hubstaff

Note: Hubstaff doesn’t support internet connections that are run through proxy or VPN.

You could also try the steps in this article and see if that helps fix the SSL issue: https://blog.digicert.com/expired-intermediate-certificate/

If these steps to not solve the issue and the problem persists, please email us at support@hubstaff.com and we will be glad to help.

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