How can I recover the deleted user’s screenshot and activity?

Question:

How can I recover the deleted user’s screenshot and activity?

Answer:

When a user/employee is removed from the organization, their data then becomes hidden. The organization owner will have to send a new invite to their email address in order for the data to be seen again.

 

To do this simply navigate to Members area on your sidebar, then click on Invite member.

The Invite member dialog box should appear where you can enter the user’s email address, their role in the organization, and which projects they are assigned to, then hit Save.

This should add them back to the organization and their screenshots should show up again as well.

Past payments and hourly reports are not affected if a user is removed from the organization or not.

The data (timesheets, activity) will be retained on the system for a limited time period. You can see our Data retention policy HERE.

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