There are a few reasons why we see the No screenshot message on the screenshots page:
- The screenshot frequency setting is turned off. In this case, only organization owners/managers can enable the setting. Please contact your organization administrator.
- You are tracking time using apps that cannot record screenshots. This includes the web timer, chrome extension, and the mobile applications (iOS/Android). To learn more click here.
- Connectivity issues – this happens when the screenshots take longer than usual to upload to our servers and are still trying to upload. This usually relies on the user’s internet connection/bandwidth, a firewall software or a VPN/proxy connection of some sort that could be blocking the connection to our servers. As soon as Hubstaff finds a good/stable internet connection all the queued data will get uploaded.
Screenshots are not lost, they will get uploaded as soon as the app detect a stable internet connection. Recorded data is stored locally on the user’s computer prior to upload.
You can also contact us via email@example.com if you have further questions.