This happens when the screenshots take longer than usual to upload to our servers and are still trying to upload. This usually relies on the user’s internet connection/bandwidth, a firewall software or a VPN/proxy connection of some sort that could be blocking the connection to our servers. As soon as Hubstaff finds a good/stable internet connection all the queued data will get uploaded.
Note: Screenshots are not lost, they will get uploaded since we store the data locally on the user’s computer.
Please see the example below:
You can also contact us via email@example.com if you have further questions.