How to give Hubstaff screen capture permissions on MacOS Catalina

With macOS Catalina (10.15), Apple introduced new security and privacy features for your Mac. To ensure that Hubstaff is able to capture screenshots of your screen, you will need to grant our app access. Please follow the steps below to do that:

  • Give Hubstaff screen capture permissions

    Step 1

    On your Mac, select System Preferences from the Apple menu.

    Step 2

    Click the icon labeled Security & Privacy.

    Step 3

    Click the Privacy tab at the top, then select Screen Recording from the left-hand column. Finally, check the box next to Hubstaff to allow our app to capture your screen.

    Troubleshoot issues with screenshots

    There is a common issue that all applications using screen recording on Catalina can face. If you have followed the above instructions and screenshots are still not getting captured, please follow the steps below:

    Step 1

    Quit Hubstaff

    Step 2

    Uncheck Hubstaff from the allowed applications in Security & Privacy -> Privacy -> Screen Recording

    Step 3

    Quit the Security and Privacy area:

    Step 4

    Open Hubstaff again

     

    If those steps do not work, then you will need to:

    1. Open Spotlight by clicking the magnifying glass icon or pressing CMD + SPACE
    2. Type “Terminal” and double click the Terminal application when you see it listed in Spotlight
    3. In the terminal window type “tccutil reset All” and press enter
    4. Open Hubstaff

  • Was this Helpful ?
  • Yes   No
  • Was this Helpful ?
  • Yes   No