If an employee is using Hubstaff and their computer crashes will their tracked time be lost?
An abrupt shutdown (i.e. power outage, force shutting down the app via task manager or the app quitting unexpectedly while tracking) may cause a halt to a computer, causing the desktop client to crash or not quit properly. Consequently, when you restart the client, we detect you as idle as no activity was being tracked, and resume tracking because the timer was never stopped manually upon restart. Since the transient information collected about your activity levels was lost due to a possible abrupt shutdown, which results in the desktop app quitting abnormally and the time that it took to restart during which it would be impossible for us to track activity, there is no option but to report the time as ‘0’ activity (idle in this case)
It’s all a matter of how we present the information. Idle time should be reported as idle time, not ‘0’ activity, as they are not equivalent. Idle time is a specific definition (subset) of activity in which we have determined based on the configuration that the employer wishes to treat X consecutive seconds of ‘0’ activity as Idle. In this case we did not make that determination, we simply reported what we knew to definitively occur.
When this occurs you should have the option to preserve ‘lost’ time that can occur due to an unclean shutdown, or discard it. But they’ll only see the alert/dialogue if less than 6 hours have passed, once they start the computer back up. If more than 6 hours have passed the time will get discarded automatically.
On the activities screen, time kept from an abrupt shutdown will show as Resumed Time as shown below: