Projects disabled on the integrations page
- When we see the “project not found” label right next to a project, that means that the user who re-authenticated the integration doesn’t have access to those projects anymore or, the projects were either modified or removed from your project management account. If you do have access to the projects you can reauthenticate the integration then click on the refresh button that’s located next to the project to schedule the project to be retried; this will fetch and update any permission changes on the remote account too.
- If you no longer have access to the projects, but you still want to get rid of the error, just access your integrations page and unlink the projects. This will also stop any emails asking you to reauthenticate your project management account, etc.
- Make sure you don’t have duplicate projects in Hubstaff, and that the project that was linked to the remote project in the third-party project management tool originally is not archived.
- This also happens when the project in Hubstaff and in the remote server doesn’t match anymore – the project is renamed or removed from the third-party tool. To fix this you’ll have to unlink the Hubstaff project, refresh the project list, and link it to the correct project from the third-party tool.