The mobile apps are primarily intended for companies whose employees do their work away from a computing device (such as cleaning services, delivery drivers, etc). As a result, the mobile apps do not track things like screenshots, activity levels, and app and URL usage.
If you’d like to make sure that your team is always tracking time through the desktop app so you can get those insights, please perform the following steps:
- Click on the “Settings” tab on the left sidebar.
- Select “Members”.
- Click “Allowed apps”.
- Set it to “Desktop only.” for either the organization default, or for individual members only.