If a payment attempt has failed and you wish to send the payment through a different payment provider, you can use the following instructions on how to switch the gateway. You can also use this method if a team member(s) has hours that are just marked as paid and you wish for them to actually be paid through a gateway.
- Click Payments on the left menu
- Select Past from the drop-down
Next, click the Export/Pay button on the payment that you wish to change the gateway for.
You should see a window where you will be able to select a different payment gateway. Simply click on the payment option you wish to pay with then click Send payment and the payment will be sent out for processing.
Please note: The payees need to have payroll enabled for them.