4 minutes

How to Track Your Team’s Wise Migration Progress

This guide helps Organization Owners and Managers with payroll access track which team members have completed the new Wise payout setup, right from your Manage Payroll page, so you know who still needs to migrate before their deadline.

ℹ️ This feature is available on Team plans or higher.

Wise update card

How to access it

Go to Financials > Manage Payroll (NEW). Look for the Wise Update card in the left panel. Here you’ll be able to see the status of each member at a glance.

Before your migration starts

The Wise Update card shows the migration start date and a countdown, along with how many of your team members currently use Wise. Click the member count to see the full list.

After migration starts

Once migration is underway, the card shows:

A countdown to your deadline
A progress bar and percentage of team members who’ve completed setup
A breakdown by status: Pending, Updated, Not Applicable, and Opted Out

ℹ️ Statuses update automatically as team members complete their setup. You don’t need to refresh the page.

You can also see a Wise Update column in your Members table that shows each team member’s individual status.

Filtering by status

Use the filter button in the Members table header to filter by Wise Update status: Pending, Expired, Updated, or Not Applicable.

What happens after the deadline

Important: Once a team member’s status changes to Expired, Hubstaff pauses their Wise payments. They can still complete setup or be marked Not Applicable at that point. If a member’s status stays Expired for 30 days, their Wise connection is removed, and they’ll need to be re-invited to set up again.

Downloading a status report

Click Download CSV on the Wise Update card to export a list including each member’s name, payment method, and Wise Update status.

Members who don’t need to migrate

Team members using payment providers other than Wise, such as PayPal or Deel, automatically show a Not Applicable status and require no action from you.

ℹ️ There’s currently no way to mark a team member as Not Applicable manually. If a member hasn’t completed setup by the deadline, their status moves to Expired and their payments pause until they complete it or their connection is removed after 30 days.

Payroll