In case your agency member did not receive the invite you sent, you may choose to resend them another invite by following these steps:
Step 1
To resend an invitation you’ve sent, go to your “Agencies” page.
Step 2
On the Agencies page, click on the “Members” button on the agency you wanted to resend the invitation.
Step 3
On the members page, click on the “Invites” tab, then click the Actions button next to the appropriate invitation, then select “Resend.”