In case your agency member did not receive the invite you sent, you may choose to resend them another invitation by following these steps:
Step 1
To resend an invitation you’ve sent, go to your Agencies page.
Step 2
On the Agencies page, click on the Members button on the agency you wanted to resend the invitation.
Step 3
On the members page, click on the Invites tab, then click the Actions button next to the appropriate invitation, then select Resend.