The confirmation email includes a confirmation link which, upon clicking will confirm your Hubstaff account. If for any reason you are unable to click the Confirm Account button, you can copy and paste the link at the bottom of the email on your browser to confirm your account.
If you haven’t received your confirmation email within a few minutes of signing up, there are some things you can do.
Step 1
Sometimes email servers can block the emails that we send to users for confirmation. The first step here is always to check your spam folder. If the email isn’t showing in your spam folder, you can ask the organization owner to resend the email. For them to do this, follow these steps:
Click on Members on the left-hand menu, then click on the Invites tab towards the top of the Members list, or click the View Invites link in the Pending Invites prompt, then next to the team member’s email address, click on Actions then Resend invite.
Step 2
If after re-sending the invite, you still haven’t received the confirmation email, you can whitelist Hubstaff on your email server by following the steps here.
Step 3
Alternatively, after whitelisting and you still didn’t find the confirmation email, please send an email to support@hubstaff.com, and we can provide a confirmation link directly to you.
After clicking the link in the email (or that we have provided to you directly), you will be ready to start tracking time with Hubstaff.
