Can’t sign in? Here’s how to fix common sign-in issues.
We know how frustrating it can be when you’re locked out of your account. Whether it’s a wrong password, too many tries, or a 2FA code that just won’t work, we’re here to help. This article walks you through what might be going on — and how to get back in without the stress.

Invalid email or password

A common sign-in issue you may need to fix is when you enter a wrong email or password.

What may be going on:

• You are using an email not associated with a Hubstaff acount.
• You are mistakenly using a personal email to log in but your legitimate account is under a work email (or vice versa).
• The password is incorrect.
• The email address contains a typo.
• You deleted your Hubstaff account.

What to try:

• Make sure you are using the email address used to create your Hubstaff account.
• If you have multiple email accounts, try using other email accounts while attempting to sign in.
• Make sure you enter the correct password. If you forgot your password, follow the steps here to reset it.
• It’s very easy to misstype your email address while trying to log in. Check the email entered and make sure there are no typos.
• If you deleted your Hubstaff account, yuo will not be able to log in. If you deleted it by mistake, please contact support via live chat (if available in your plan) or via email at support@hubstaff.com.

Too many invalid login attempts

This can happen after for entering the wrong email and password too many times. After 10 unsuccessful login attempts, you will be locked out for a 1-hour long cool down period. You need to wait 1 hour before attempting another log in again. When doing so, make sure to double check the email and password you are using. Reset the password if you have forgot it.

Two-factor authentication (2FA) login issues

If you’re being asked for a verification code and can’t log in, make sure you’re using a valid code. When prompted for a 2FA code, double-check that:

• You’re using the correct authentication method (like your authenticator app or your email).
• The code hasn’t expired — they usually last only 30 seconds.
• Your device’s clock is synced correctly — if it’s off, the codes might not work.

For a more detailed guide on troubleshooting 2FA login problems, check out this article.

Login with SSO is required by your organization

If your organization uses SSO (Single Sign-On), you’ll only be able to sign in using your organization’s SSO login — standard email and password logins won’t work. We’ve put together a guide that walks you through the full SSO login process. If you’re having trouble signing in through SSO, try checking with your IT team to make sure your account is active and properly configured.

Lost access access to email and cannot reset password or update the email address

If you’re trying to reset your password or update the email address on your Hubstaff account but no longer have access to your old email, we’ll need to determine a few things before we can help. There are two different situations, depending on the type of email you used before.

If the old email is part of a company or organization domain (e.g. @companyname.com).

Here’s what you need to do:

• Reach out to your company’s IT team or whoever manages your email accounts.
• Ask them to temporarily restore your access to that email.
• Once you can sign in to your Hubstaff account, you can update your email under your account settings.

If your old email is from a public provider (like Gmail, Yahoo, etc.).

Here’s what to try:

• First, try recovering your old email account.
  Most providers have recovery tools you can use to regain access.
• We’ll send a confirmation email to the old address.
  This is to check whether the address is still active or if someone else has access to it.
• We’ll also check the activity on your Hubstaff account.
  If the account is inactive and we receive no response from the old email address, we’ll continue with the review.

If all of the following are true:

• You cannot recover your old email.
• The email address does not respond to our message.
• The Hubstaff account has no recent or active usage.

Then unfortunately, we won’t be able to verify that you own the original account. In that case, here’s what you can do:

• Create a new Hubstaff account using your current email.
• Note that we won’t be able to transfer data or give access to the old account — this is for the security and privacy of all our users.

We know this might not be the outcome you were hoping for, but we take account security seriously.