This guide was created to help our clients, ranging from startups to large multinational companies, implement Hubstaff to improve efficiency and streamline their business processes. The guide covers topics from on-boarding your team to making complex business decisions based on data from Hubstaff.
If you get stuck, contact our team of engineers, support staff, or even our founders by emailing firstname.lastname@example.org.
You can also book a live training walkthrough. Our team is available for one-on-one meetings to get all your questions answered, and all your employees trained.
- Why Use Hubstaff?
- Your First Steps with Hubstaff
- Getting Your Team on Board
- How Do Time Tracking and Monitoring Work?
- Paying Your Employees Automatically
- Paying Your Employees Manually
- Further Resources and Support
Welcome to The Future of Work
The world is changing, and you’re invited to join the change. Technology is enabling businesses to operate on an extremely lean budget with virtual employees and effective time-tracking software with actionable data. Measurable data enables businesses to make smart decisions, which is what makes a company successful. This technology is the cornerstone of Hubstaff, as we focus on continuous improvement.
Hubstaff helps more than 7,000 remote businesses operate more effectively every day. Since we operate our own remote business with the tools that we develop, we understand how important it is to bring teams together and make communication more effective. Although communication is the core of every team, it becomes even more vital to have the right communication tools when working in a remote environment.
Hubstaff tools focus on getting management the data needed to make informed decisions about their staff and real-time insight into what their teams are working on. However, effective communication is a two-way street, so we make it effortless for your team by providing tools that consistently supply information to management.
Let’s start with solving three real-life scenarios. Hubstaff solves these business problems for new customers every day.
Faster, More Consistent Communication and Collaboration
Problem: Managers and/or owners do not receive the information they need from their teams.
One of the things that we’ve learned through working with thousands of remote teams at Hubstaff is that managers are not getting the communication they need from their teams.
This is usually the case because it’s hard for team members to get into the habit of creating a “work dialog” of what they are doing on a daily basis. This includes the projects that a team is currently working on, what specific tasks are being done, and what progress is being made. Most managers don’t know the details of what their employees are working on. Often, all they understand is their staff is doing “customer support” or “developing X feature.” This lack of detail is a problem, especially when issues arise and management needs to find the specific team member involved with the problem.
A typical team member is usually tasked with multiple projects simultaneously, which makes that detailed communication difficult, although necessary. If priorities aren’t set effectively, you could have a management disaster. It’s a combination of management problems, team member problems and above all communication problems.
Solution: Hubstaff provides a macro-level and micro-level solution for this problem
On the Macro level, business owners receive data reports that show the exact projects and tasks that team members are working on. Tracking time is a simple as clicking a button, and team members can change projects as they work in real time. You can then view these reports by day, week, month, etc… to get the information that you want.
Reports look like this:
You can see from the image above that a business owner can see exactly what a particular employee has worked on over the past X days. This is automated large-scale business intelligence.
You can now take that time data and use it to reduce your administrative and clerical work. Manual timesheets are a thing of the past. Tired of sending follow up emails to figure out what your team is working on? It’s no longer a problem. Is it hard to figure out the exact amount of time that you should invoice clients for? Hubstaff makes invoicing virtually automatic. Once you have insight into how your team spends their time, things become much simpler.
On a micro level, you can also see exactly what your team is doing. Take the example of a web designer that has started working for you to create a new WordPress theme.
You could run this project one of two ways…
Option 1 (traditional): You hire the developer on a fixed cost, or just have them create an invoice for you and bill you without any proof of work. They begin the work, and you don’t get an update for a few days or even weeks. You send a follow-up email and wait 24 hours. The designer gets back to you with an update that they will have something for you to see in a few days. This adds unnecessary stress to the process. At this point, you are probably overpaying for the work being done, in both time and money, since you’ve had to send follow ups and haven’t even seen results yet.
Option 2 (with Hubstaff): Add the designer to your Hubstaff organization, tell them to start work, and set an hourly rate. Instead of following up, you simply login to Hubstaff and you see the exact progress that is being made via our activities page. You also see how their design is developing in real-time.
Here’s what the activities page looks like:
Using Hubstaff eliminates the need to follow up, and your team doesn’t need to spend time recording what they are doing each day. You can get real-time feedback, which is key with remote offices and virtual teams. It saves you money, time, and stress. You are now dealing with facts, and you have measurable data at your fingertips. You are now paying for the exact amount of work that is done, and Hubstaff can even process payments automatically on a schedule of your choosing.
Less Administration, Less Stress
The problem: Managing employees, invoicing clients and paying employees is wasting too much of your time.
Have you ever tried to compile a time sheet for your team manually using Excel? That’s what Jeff from New York Medical Billing was doing… And it sucked. Our job as business owners is to focus on growing or operating a business. It’s time to get rid of unnecessary manual processes that eat up time and cause stress.
Jeff’s team was creating notes in Excel and sending them to him via email. Jeff then had to download, save, read and sort through these attachments. If he had to look something up he needed to do it manually and search for the email or Excel file. This process overloaded Jeff’s inbox and created clutter. This way of doing time tracking is not only a tedious manual process, but it also hinders accuracy.
The Solution: Hubstaff includes automatic time-tracking for Mac, Windows, Linux and iOS. Your team can also enter time manually.
NY Medical Billing has each of their clients set up as a project in Hubstaff. Our software is flexible in terms of how projects and tasks are set up to adjust to a wide range of businesses. Now, when their team members track time to a specific client, they’re getting paid accurately and their time and tasks are recorded efficiently.
And the team members love it too because they no longer have to compile those nasty Excel spreadsheets.
Here’s what it looks like:
This obviously saves time for everyone, and produces much more accurate data. Jeff can also now track how much time is being spent on each client so he understands exactly how profitable each client is.
Pushing Projects Forward, Faster
The Problem: Your team is not moving individual projects to completion fast enough
Many of the project management systems available on the market have a major problem… No time tracking. Without time data, even if you push team members to work harder and longer on projects, there always seems to be a hidden hindrance keeping tasks from getting done. Sounds familiar?
It’s hard to see in most cases because you’ve got to look in the mirror to properly understand it. It’s usually a management issue. And it’s not really anyone’s fault, it’s just that you don’t have the data points to analyze in order to make informed management decisions.
Here’s a use case from a previous business we worked with. I had a web developer that was good, but slow. Even after multiple followups, I couldn’t get the information I needed to decipher what was causing delays.
I started him on time tracking, and I realized a few key things really quickly.
- I had him loaded down with too many projects at the same time. This was an e-commerce business. He was running sales, writing emails, testing, writing software, working with customers on tech support stuff, etc…
- He was spending the majority of his time on tech support.
Now, he was a nice guy, and he was very trustworthy. But this situation was my fault. The majority of your team is not going to give you an answer that they are spending too much time on tech support. In their mind, they are answering customer emails, because that’s who is yelling at them, and then they get up and go home at 5 p.m. Again, it boils down to communication.
The Solution: Start tracking time and get business intelligence.
Through time tracking I was able to see within seven days that this was my fault. I saw that he was spending so much time on tech support and I finally got the data I was missing all along.
His projects were not moving forward because he was doing what I was asking him to do… help the customer. And that was first on his list, because like I said above, he was a good guy. And people were yelling at him.
I hired a tech support agent to take over that work. The new team member was 50% of the price, so I immediately saved money thanks to that decision; I had someone doing the same task for 50% the cost. I immediately freed up the developer to work on development projects, which pushed my projects forward faster. He was happier because he was doing the work that he liked doing. He was challenged and motivated by his work, and his productivity level went through the roof.
The answer is not always immediately obvious. It’s up to us as business owners to empower our teams and help them succeed. Time-tracking data is vital to making the decisions that can do that.
Ready? Let’s start getting the data.
Your First Steps with Hubstaff
The Organization / Project / Task structure stands at the heart of Hubstaff’s time-tracking software. Despite its simplicity, we constantly find this method of organization the most efficient both for us and our customers. Getting this right is essential, that’s why we recommend spending some time getting to know the basics of our software.
Setting up your Project Structure: Why it Matters
Having the correct architecture matters because it dictates how your data will end up being structured. Do you want to see your data by client or by function? Both? These decisions will influence how you set up your projects.
In Hubstaff, you can track time to projects (general) or tasks (specific). You can have one broad project if you want and just track time to that project. This setup would mean that your team members never have to switch projects and you can see everything lumped into one project. Or, you can have 50 projects and 3,000 tasks. It doesn’t matter in terms of Hubstaff’s technology or the price you pay, but it does matter in terms of how actionable the data that you receive is.
Below we explain the basic terminology that Hubstaff uses. Familiarizing yourself with the vocabulary will help you find your way around the interface faster.
Organizations: This is what we call companies in Hubstaff. You should have one organization for each company you operate. Many of our clients operate multiple companies, so we built Hubstaff to allow clients to manage multiple companies with one login. You cannot track time to an organization. Organizations are where all the settings for your company reside, like how many screenshots you want Hubstaff to take, the billing details, the people you want to work in your company and more.
Projects: You can track time for projects in Hubstaff, and at least one project is required for each organization. You can create projects yourself or you can import a structure from one of our project management integration partners.
Keep in mind that you can always change your projects. Don’t get too hung up on this aspect. As your team starts working, the most efficient structure to implement will become fairly apparent. For starters, just think about the general topics that your team works on, and how they work. What are the broad “buckets” of your tasks, and how do you want to see the data?
Here are some ideas for your setup:
- Set up projects based on client structure (each of your clients is a project) so you can clearly see the amount of time spent on each client. Clearly this is more useful to agency-type organizations (marketing agencies, web development studios, etc.)
- Set up projects based on business function (marketing, customer service, development, sales, etc.) Multi-departmental businesses would probably benefit more from this kind of setup.
Tasks: You can track time to tasks in Hubstaff, but they are optional. Tasks can be considered “sub-projects.” Tasks can only be set up if you have an integration with project management software. Tasks allow you to get a more detailed view of how your team is spending their time. This can be really useful to analyze the ROI of the various projects your team is working on and find out what really brings value to your business.
For example, you could have your tasks set up as business functions:
- Project – Client 1 / Task – Web Development
- Project – Client 2 / Task – Sales
- Project – Client 3 / Task – Support
As your team tracks time to these various tasks in Hubstaff, you’ll get the data packaged up very nicely. At the end of the month you can see exactly how much time was spent on Client 1 simply by filtering out reports for that project. You can then invoice them for the exact amount of hours spent.
You’ll know how much time your team spent working on support, sales, and web development for that specific client, and exactly who spent that time.
Integrations and Tasks
Hubstaff works closely with more than 20 project management applications. We have an integration-first approach so that you can spend time in your favorite project management tool and still reap all the benefits of the workflow that you already have established.
Here’s an example of what you’ll see when you have projects and tasks set up.
Onboard Your Team and Start Getting Actionable Data
Let’s begin this section by addressing the white elephant in the room: tracking and monitoring. Hubstaff does an awesome job of it, and I want to explain how it works, and how to address this with your team. Don’t overthink this step, but don’t overlook it either.
The bottom line is this; Your team exists to help your business succeed. Do you think your team members want you spending hours on admin? Do you think they want fast communication or slow communication?
You and your employees are on the same team. If you believe that they are actually trying to slow down communication or want you to waste time on admin, then you have the wrong team.
We believe that software such as Hubstaff will be commonplace in a few years. Even though we’re not quite there yet, this will soon be the case, because once companies (management and staff members) are introduced to and work with software like this for a while, they will never go back to their former way of doing things.
In the scenarios above, I explained some of the common problems that Hubstaff solves. Your team should want to solve these problems just as badly as you do. If you can provide a company-wide solution to these problems, your team should jump all over it.
If someone has a problem with this software, you need to ask yourself why. If you on-board many people in your own team, make sure it’s part of the initial interview. Let them know time will be tracked using Hubstaff, and make it clear that they’ll be paid on a weekly basis for the exact amount of time worked.
Here are some of the major benefits of the tools Hubstaff provides:
- Your team gets to show off their work. Your team members probably don’t like receiving emails that ask them to detail what they worked on today and make other time-consuming reports. Instead, they should be able to focus on doing their work. Hubstaff shows what each team member works on with automatic screenshots.
- Employees don’t need to spend their time creating time cards and doing administrative tasks. Instead, they get to spend that time with their kids. They are getting important tasks done when they work, and should enjoy that increase in productivity.
- Your team gets to see exactly how they spend their time. They should be just as interested in improving their productivity as you are.
- They’ll know exactly what you want them to do on a daily basis. You can spend a few minutes a week assigning projects or tasks. Your team members will only see the tasks that you’ve assigned them, in order of priority.
- Your team can have more freedom. As I said above, this is a two-way street. If your employees run Hubstaff’s time-tracking software while they work, it means you can relax a little more. You won’t need to worry about finding out exactly when they are working, or where they are working from.
- You can pay them more. Because you’ll be able to immediately separate the productive and non-productive employees, you can afford to pay your top employees a little more money, and you’ll feel good about it.
- Your valuable, productive employees get job security. Think about it this way; When you have an active employee that consistently and efficiently produces quality work, would you ever fire them? No.
- Your team can get paid faster. We pay our people once a week. Since payments happen automatically, we don’t have to wait for invoices or other paperwork that slows down the payment process.
On-Boarding an Existing Team Versus a New Hire
I usually find that honesty is the best policy.
I advise our clients to logically explain the challenges they’re currently facing in the business. Lay out how much time is spent on admin, show how they are not getting the data that they need, and finally, demonstrate how Hubstaff will solve these problems. This, along with some other benefits (such as more freedom and faster payment) usually goes over well. As I mentioned above, everyone should have the same goals to start with. Business owners, their employees, and Hubstaff are all partners on a mission to achieve company success.
Here is a couple of email templates for you to follow (it’s in a Google doc so you can change it as you see fit).
In Hubstaff, there are various roles that a staff member can be assigned. Here is a brief summary of what they mean.
Owners – Owners can see all data across the entire organization, including pay rates. Owners can set up integrations, delete projects and update billing.
Managers – Managers, by default, can see all data across the organization. However, they can be removed from specific projects by owners, hiding the project data from that manager.
Users – Users only see their own data on the dashboard, activities, and reports pages. Users cannot see the data for other members. For example, this means that on the dashboard and reporting pages, the users will only see their own time, and the projects that they have been assigned. Owners and Managers who view the same pages will be able to see the consolidated time of all users assigned to the project. Users aren’t able to see the activity of other users.
Viewer – The viewer role is perfect if you have clients or managers that just need to view the work of others but don’t need to track any time themselves. Like project managers, a user can be a Viewer on a project if you want them to be able to see all time data and users on the project. If you want to limit the projects and users that a Viewer has access to, you would set them as a User on the organization and then add them as a Viewer on each project you want them to be able to view.
These roles can be assigned not just organization-wide, but also for each separate project. This gives you the freedom and flexibility to give wider permissions to those who are responsible for overseeing and managing separate projects. The following diagram might be helpful in understanding and setting correctly organization-wide and project roles:
Here is a more detailed breakdown of the roles listed above.
Inviting Your Team to Hubstaff
Inviting your team to Hubstaff is easy. You can invite your team and also revoke access at any point of time.
You can invite and manage who can track time to your organization by going to the “Members” page and make sure that you already chose the right organization. You can check that on the top right corner of the page.
Tip: You don’t pay for team members that don’t track time. You can invite clients, accountants, and anyone else into your Hubstaff organization to see activity, screenshots and reports for free. Just invite them and disable their ability to track time. Here’s a guide on how to invite clients into Hubstaff.
Once invited, your team members will receive an email that explains what Hubstaff is and how to join. When they accept the invite they’ll be added to your organization automatically and will be able to track time.
Here is a guide on how to get started on Hubstaff, written specifically for new members. You can send this easily understandable guide to new team members, or refer them to it should they want help getting started. And here is a guide that details all of the most commonly asked questions team members ask from a technical standpoint.
In Hubstaff, you can control the settings for each individual user. Here is a list of what you can control with simple explanations:
- Track apps & URLs – See which apps team members use when working. View detailed reports of time spent using each app. View detailed reports for URLs accessed and time spent on each. You may choose to track just Apps or Apps & URLs at the same time.
- Track Locations (Mobile only) – This give you access to our mobile-based (iOS) time tracking (GPS enabled) application. Our GPS time tracking iOS application allows your team to track their time when they’re on the road or out of the office. The app will allow you to always know where your team is through sophisticated location monitoring.
- Modify time – This controls whether the individual is allowed to add manual time, or edit / delete automatic time.
- Delete screenshots – This setting is for whether a manager can delete a specific user’s screenshots or not.
- Screenshot frequency – This is the setting for how many screenshots are taken in every 10-minute interval (1x, 2x, 3x or off). All of our screenshots are taken at random intervals, not on a set schedule.
- Screenshot Blur – This controls whether the specific user’s screenshots are blurred or not.
- Idle Timeout – This controls when the idle prompt pops up. Idle timeouts are for when a worker goes idle for a set amount of time. You can choose to show them the warning at 5 minutes, 10 minutes or 20 minutes of no activity. Or, you can turn the setting off. Here is a detailed support article on how the idle timeout works.
- Activity levels – This controls whether you want to capture the activity levels of the specific user or not. You can turn the setting on or off.
- Keep idle time – It allows you to choose if idle (inactive) time gets added or removed from the user’s work log automatically. The “Idle timeout” option always prompts the user and asks them if they want to keep idle time or remove it. Please click here to learn more.
- Shift alerts – This applies to the Attendance Scheduling, which sends alerts when someone is late, misses, or abandons a shift. You may choose if management or the user receives alerts. You may also choose both.
Here’s how to navigate to the settings page for your organization:
First, go to the settings page by clicking “Settings” on the side bar menu. You can also choose the organization you want to manage by choosing the right organization on the top right corner of the page.
We also have a technical quick start for owners, which goes into more specific details on how to set up your Hubstaff account, invite your team members, and assign roles within the team.
Time Tracking and Monitoring
Time tracking is at the very heart of Hubstaff. We also focus on providing monitoring tools so you can gain an in-depth understanding of what your team is working on, should you want that information.
Your team can download the Hubstaff apps at https://hubstaff.com/download (this will always be the latest and greatest version of our software). They’ll be able to download the version compatible with Mac, Windows and Linux. We also have an iOS app in beta that utilizes GPS monitoring.
Automatic Time Tracking
When recording time in Hubstaff, your team can use one of our automatic timers (Mac, Windows, Linux or iOS), or they can enter time manually in the form of a timecard / timesheet. Automatic time tracking is more accurate than manual, and it provides you with monitoring aspects such as screenshots, activity, and more. With manual time entries, your team needs to be asked to provide a reason for their adjustment.
Hubstaff’s time tracking system is extremely accurate. We track time down to the second. Your team will be able to switch projects or tasks as often as they wish to do so. Your team can track time to projects or to specific tasks.
Here are some of the cool things that we take into account, which many other time-tracking software solutions disregard:
- Hubstaff guards against employees tracking time to multiple projects at the same time. They can overwrite time, but they cannot track time to multiple projects at the same time. This means you will never double pay.
- Hubstaff’s timer works offline. If your team member loses their Internet connection, it’s not a problem. We store all time and monitoring data locally on their machine first, and then upload it to our servers once every 10 minutes. If your team member loses Internet connection, they can continue tracking time and all the data will be uploaded when their Internet connection is restored.
- Hubstaff confirms that your team is working on the correct time zone. This helps to avoid confusion in regards to when the time data was entered. We do not allow time to be entered in the future.
- Our software is light-weight and extremely well engineered. Windows is 8.2 MB, Mac is 2.9 MB, Linux is 8.9 MB. We take pride in our engineering. Our software is not bloatware. It’s lean and fast.
- Hubstaff timers are built for your native operating system. Windows will look like Windows and Mac will look like Mac.
- We use native language for your integrations. When you integrate with Trello, for example, your staff will see “lists” and “cards,” the same language that Trello uses. When you integrate Pivotal Tracker, your staff will see “projects” and “stories.”
- Hubstaff timers can run in the background. Your staff can operate them via a menu if they choose to not have the timer running on their desktop.
Manual Time Entries / Timesheets
Some of your employees may prefer to enter time manually. Hubstaff has full support for manual time entries and edits. You can choose whether a team member has the ability to enter manual time or not in your admin settings.
This is what our manual time sheets look like:
As shown in the image above, you will get a breakdown of how much time your staff is spending on various projects. The durations are similar to clocking in and clocking out. Every time your team member stops working or switches projects, a new duration is started.
Screenshots and Activity
Hubstaff records activity and uses screenshots to provide proof of work for the time that was tracked. The screenshots allow managers to view the actual activity that was taking place during a duration of time. This speeds up communication flow and allows you to provide this information to clients when invoices are sent.
You can set screenshots differently for various employees. Frequency can be set to 1 shot per 1o minutes, 2 shots, 3 shots, or you can turn screenshots off.
Hubstaff supports multiple monitors. We take a screenshot of each active monitor. Although Hubstaff only shows the default monitor on the thumbnails screen, you can click on the thumbnails to access shots of all screens. Just swipe right or left.
Your staff members will be able to see their own screenshots, and not their colleagues’ unless that staff member is set as a manager of a specific project or organization.
Here is how the activities page looks:
The screenshot above shows that Hubstaff also records activity levels while your team members are working. Activity levels are meant to provide a guide to how active employees are over a period of time.
Hubstaff does not track individual keystrokes. We only assign a true or false value for each second of activity tracked and then report that to our server.
Activity Level Benchmarks
It’s important to realize that not all employees are equal, nor is all work equal. The activity percentage can be widely different based on who is doing the work and what tasks they are performing. Design or technical writing for example would, by nature, have a much lower activity percentage than data entry.
Remember, Hubstaff takes every second into account and assigns a 0 or 1, and then calculates the percentage of the complete ten minute segment.
Below is a quick guide that you can use to evaluate your staff:
NOTE: These percentages are referring to “trends” that you can recognize over days or weeks. Do NOT evaluate an employee based on a specific segment or by a period of only a few hours.
- 95% – 100% – This activity level is not sustainable over a period of more than 30 minutes or so for most employees.
- 90% – 94% – Only the most active employees can reach this. It is reachable, but as an employer you should not expect it.
- 75% – 89% – This is the activity that you could expect from an extremely active employee. If they reach these percentages on a consistent basis, they are working at a very good pace.
- 65% – 74% – This is still a very acceptable activity level for a good employee if they are working at these levels consistently across the day.
- 50% – 64% – This activity level is becoming questionable. These employees are not as fast as other employees. They may take longer to make decisions, are slower at typing, or easily get distracted by other things.
- 35% – 49% – There is something else going on with this employee. They are simply trying to do just enough to get by.
- 0% – 34% – It may be time to look for someone else.
Here is an example from one of our best and most consistent employees. You can see that the work varies from anywhere between 61 – 94%, with most being in the 80’s.
But there is something just as important going on here, and that is consistency. There are no large breaks in time, and the levels are consistently at a high level.
Now, you can see how consistent this work is. Here’s an example of a different employee:
This employee’s work ranges from 46% – 84%. It’s a much wider range and it’s not as consistent. However, this particular employee has to read more, make different decisions, and is still new and learning the job.
There are other employees Hubstaff has had in the past who drop to an average of 25% activity, and those employees are typically no longer with our company. These employees were simply not operating at the level that we needed them to. Generally we see that these activity levels correlate to many things, including how fast a person can think on his or her feet, decision making and overall effectiveness in an organization.
Erratic working hours is another trend you want to look at on the activities page. Let’s say that you’ve hired a contractor and you don’t have a full time arrangement. Seeing an activities page that looks like the screenshot below will be very common.
The problem with this is that it’s difficult for an employee to get into a consistent work flow when they are multitasking with other things.
In this case, it could be another client, the TV, Facebook, family, exercise, or anything you can think of. Hubstaff is all about work-life balance and enabling employees to be the best they can be, but what we ask them to do is to timeblock their hours. If they working for us part time, we want it to be on a set schedule. For example, every day from 12 to 4 p.m. If they break up that four hours into chunks of 20 to 30 minutes throughout a typical eight-hour day, the work just becomes too sparse, and we feel that their effectiveness goes down. Generally what this means is that they are spending time on tasks like responding to emails, but fail to get into a good flow of production.
Paying Your Employees and Contractors Automatically
In addition to time tracking and collaboration tools, Hubstaff also offers the ability to automatically pay your contractors.
You can set up automatic payments to your employees via Paypal Mass Payments, bitwage, or Payoneer. You’ll need to set them up to allow Hubstaff to access to your account. After that is done, you’ll be able to select the payment frequency, and rate.
Here’s what the setup looks like for an individual employee:
Paying Your Employees and Contractors Manually
The option to select automatic or manual payments is important because many clients want to confirm amounts before the payments are processed, that is why Hubstaff also supports manual payments.
Here’s what the setup looks like for an individual employee:
You can choose between paying employees for tracked hours or with “One-Time Amounts”. There are filters by member, project, and date so that you can pay with much more control.
Resources and Getting Help
We’ve designed Hubstaff so that entire teams can run their businesses on our software. We understand that means supporting both the management team and the staff. Our typical customer is a team of around six (6) people, but we have teams of four hundred as well. Either way, our support team is fully invested in assisting our clients’ needs. It’s one of the most important things that we do as a business (it has to be when you are supporting iOS, Mac, Windows and Linux).
We love to get messages like this (thankfully, it happens quite often):
Below are some of the options that you will find in Hubstaff. We look forward to working with you to make your team more scalable and profitable.
Facebook Group for Remote Entrepreneurs
Join our public Facebook group (a community where we discuss remote business growth and tactics). We’d love for you to connect, learn and contribute to our community of successful remote entrepreneurs.
Video Walkthroughs of Hubstaff
Walkthrough videos of the software provide an overview of each section of our software. You can view them at your leisure and distribute to your team when appropriate.
You can get help in Hubstaff by reaching out to our team directly, just click the “?” on the bottom right of all pages on Hubstaff.com. You can also get help with each page on the application by clicking the green box on the left side of the page (this will lead you to walkthrough videos and specific support articles for the page you are on).
View Support Articles or Submit a Ticket
Visit Hubstaff’s support center to explore all quick start guides, articles answering specific questions, walkthrough videos that we have in our knowledge base.
You can submit a ticket on our support site any time. The question mark in our website and the ticketing system on our support site both open up an email conversation with our support team.
Live Chat and Skype
You can chat live with our support team. We try to be around most of the day on live chat in our site, and you can always add me on Skype. I will connect you with the department you need (engineers, support or sales).