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Activity Screen Delays

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Activity Screen Delays

Question:

Are the screenshots for users who log hours available to the Owner and Manager role to view in real-time? Or is there a time lag between the screenshots being made and them becoming visible to other users? E.g. I’ve had several occasions of a contractor logging time for 2-3 hours, but this wasn’t visible to the person with an Owner/Manager role until several hours later.

Answer:

The activities page will always have about a 10-minute delay to work being done because our servers only sync once every 10 minutes.

Sometimes, depending on the quality of the user’s internet connection, will determine how fast screenshots will be available to view on the Activity page. You may see blocks of time where screenshots haven’t fully uploaded yet as shown on the image below:

no screenshot

Please note that screenshots are not lost. We store all data locally on the user’s computer then they are uploaded to our servers. You should be able to see your team member’s screenshots shortly on your Activity page. Additionally, you can try to refresh the activities page to force it to update.
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