Common Technical Questions

In line with our endeavor to provide the best customer support, our team has compiled a list of Hubstaff’s Most Common Technical Questions below.

 

Hubstaff Download

Question:

Where can I download the Hubstaff app?

Answer:

You can download Hubstaff at https://hubstaff.com/download

Question:

How big is the Hubstaff download?

Answer:

7.5mb for Mac, 15mb for Linux, and 9.6mb for Windows.

Question:

Can I install Hubstaff on multiple computers?

Answer:

Yes. You can install Hubstaff on as many computers as you like. Just make sure that you’ve stopped tracking on one device before starting to track time on another as time will get discarded.

Question:

Does Hubstaff run on tablets or mobile devices?

Answer:

Currently Hubstaff is available on Windows, Mac, Linux, and Chromebook desktop operating systems, as well as Android and iOS devices. We also offer a Chrome browser time tracking app/extension.

Hubstaff and Computer Performance

Question:

Will the Hubstaff app slow down my computer or cause it to crash?

Answer:

Hubstaff was designed to use a minimal amount of system resources, about 15 – 40 MB of memory. If you have multiple and/or large displays, it may go up to 100 MB. It will not slow down your computer or cause it to crash.

Question:

Will Hubstaff conflict with other programs?

Answer:

Hubstaff doesn’t conflict or interfere with any other programs.

Question:

My anti-virus said the Hubstaff download was unsafe. Is Hubstaff safe to install?

Answer:

Anti-virus programs occasionally flag harmless programs as unsafe depending on your settings. You can be rest assured that Hubstaff is 100% safe to use. Please configure your anti-virus to allow Hubstaff (try searching Google for, “how to whitelist program on ANTI-VIRUS NAME”). Or, temporarily disable your anti-virus to complete the Hubstaff download and installation.

Hubstaff Functionality

Question:

Will Hubstaff still work if I lose my Internet connection or if my computer crashes?

Answer:

Hubstaff can continue recording your time if you lose your Internet connection (all data is stored locally until it is successfully uploaded to the Hubstaff server). Read more about tracking time offline with Hubstaff.

Question:

When I hit the “Start” button nothing happens.

Answer:

Make sure that you have time tracking enabled. And that you have projects assigned to you in Hubstaff. Upon refreshing the desktop app you’ll be able to click on the “Start” button and track your time.

Question:

I don’t see any projects in my desktop timer. How can I start working?

Answer:

Please make sure you have signed into the Hubstaff application. To do this, you can click on the menu icon on the top right corner of the app and click “Sign In.” You can also right click on the Hubstaff icon and select “Sign In” from the menu. If the Hubstaff Icon is red, it means you are not signed in. If it is black, it means you are signed in but not currently tracking time. If it is green, you are signed in and tracking time.

If you are already signed in, please make sure you are assigned to at least one project. If you are not assigned to any projects you will not be able to track time.

Last, if you can verify that you are signed in, and you are assigned to projects, it is likely that your organization has been suspended for non-payment. Please contact your organization owner or Hubstaff support if you have any other questions about this.

Question:

I get an error that says, “Your time is off by ‘X’ minutes”.

Answer:

The reason you are receiving this message is because your computer’s timezone must be the same as your Hubstaff account. Please click here for more information on timezone mismatch issues.

Question:

I don’t see my time or screenshots on the web side.

Answer:

Time and screenshots are uploaded every 10 minutes or so. Additionally, if you have an intermittent internet connection it can take longer for the data to appear online. Rest assured that your data is stored locally and isn’t lost.

Question:

I can’t find the timer. How do I launch the Hubstaff app?

Answer:

Make sure you’ve downloaded the app from our download page. If you’ve already installed the app, please try searching your computer to find where you installed Hubstaff and how to launch it.

Question:

Does Hubstaff work with dual monitors?

Answer:

Yes it does. Screenshots and activity levels of all active monitors will be registered when using Hubstaff. Please see here for more information on dual monitor support with Hubstaff.

Question:

Can I track time with the same account on multiple computers at once?

Answer:

No. A single user can only track time to one project at a time. To track time on multiple computers at the same time, please invite another user.

Question:

My timer is always stopping on it’s own, why is this?

Answer:

You are being hit with the idle warning for being inactive. Please see here for more information about the Hubstaff idle timeout inactivity warning.

Hubstaff Organization Owners

Question:

My employee has a considerate mount of time with 0% activity. Why is this?

Answer:

Your employee is being prompted by the idle dialogue and is choosing to keep that time. Additionally, when you are using the Chrome apps to track time, due to the limitations of the Chrome X API, the app isn’t able to display accurate activity and the keyboard and mouse levels will always match. On mobile apps, there will always be 0% activity.

Question:

Do I need to count as a user towards the plan limit if I am not tracking time?

Answer:

No you do not – if you are an administrator and do not need to track time, then you can disable time tracking for yourself to free up space for more workers. Read how to enable or disable time tracking.

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