How to reset 2FA
In case your team members lose the device they use for 2FA or for any reason don’t have access to their authentication method, you (as the organization owner) can opt to reset 2FA by following these instructions:
First, navigate to Settings & Policies > General.
Next, navigate to Security & Login > Two-factor authentication.
Next to the member’s name, under the Manage column, click the Reset button.
The confirm reset dialog box will appear. Click the Reset 2FA for member button to confirm.
After resetting 2FA, the user will be asked to setup 2FA when they login.