Why can’t I choose the 1-user free plan when we only have 1 employee?
If you are planning to track 1 user and just do admin tasks on the account, you need to disable active tracking profiles first so they will not be counted against the user count.
Here’s how to disable time tracking for team members- Support article
Once you’ve done that and have only 1 team member tracking time, you can select the 1 user free plan by following these steps:
Click on Settings on the Hubstaff side-menu, select Billing, and then click on Change plan
Scroll to the bottom of the Plans page to locate the free plan option. To subscribe to the free plan, click on the highlighted text which says free plan.
When you click on the Free plan you will see a window pop up stating the different features that you will no longer have access to when you choose a Free plan. Go ahead and click on OK to confirm.
You can verify the plan has been changed by going to the Billing section on the Settings page which is located in the Hubstaff Side-menu.