Why can’t I choose the 1-user free plan when we only have 1 employee?
To be eligible to subscribe to the free plan, only 1 user can be tracking time within your organization. For example, if you are the Owner of the account and are using Hubstaff to track time for a freelancer, you can disable tracking for yourself so you will not count towards your total plan size.
To disable tracking for a member of your team, please follow these steps:
Select Members from the main navigation menu. Click on Actions beside the name of the user whose time tracking you wish to disable. Select Disable tracking from the drop down menu.
Once you are left with only 1 team member enabled for time tracking within your organization, you will be able to select the Free plan.
Please follow these steps to do so.
Click on Settings from the main navigation menu, select Billing, and then click on Change plan
Select the free plan by clicking the Continue button under the Free column.
Next you receive a pop up notification alerting to all the features you will be unable to access using the free plan. Go ahead and click on OK to confirm.
You can verify the Free plan is active by going to the Billing section on the Settings page which is located in the Hubstaff Side-menu.