Why I can’t add more members?

Question:

How do we add additional members? Right now it says it’s at its limit and we need to add another.

Answer:

The reason you can’t add more members is because you have reached the maximum amount of users in your plan.  Organizations are structured as separate companies.  In order to add more users, you will need to select a subscription plan for the amount of users that you are going to have within your organization.

You can do this by following these steps:

Step 1

Click on “Organizations” on the sidebar menu, then click the “Change plan” button next to the organization you’d like to upgrade.

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Step 2

On the billing page, you can click “Choose a Basic Plan” or “Choose a Premium Plan” and you will see the available plans to choose from:

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Step 3

After that, you should be able to add new members using the “Invite Member” button:

For more information, please see this article explaining subscription plans and billing on Hubstaff

Another option for adding members without switching plans is by disabling tracking for users in the organization. To do this, click on “Organizations”, then click on the organization. You’ll see a list of active members, along with the option to disable them. If you click the disable button, they will not count towards your team total (this also saves you from having to remove people).

After disabling workers to free up slots, you will be able to add new members without changing plans.

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