7 minutes
Support Service Level Agreement
Below are the Hubstaff support Service Level Agreements per plan.
| Starter | Grow | Team | Enterprise |
|---|---|---|---|
| 48 hours | 24 hours | 24 hours | 2 hours |
Opening hours
Email and Live Chat support Availability:
- Start: Sunday at 5:00 PM EST
- End: Friday at 5:00 PM EST
Coverage
- 24 hours per day, 5 days per week
Support channels
- Live Chat
- Knowledge Base
- Virtual Agent
Response times
- Email: 2 hours (On Enterprise)
- Live Chat: ~30 seconds