Worked Hours are not Displaying Correctly
Have you noticed that your worked hours are not displaying correctly or they just don’t match with the work summary you get through email?
This is due to a time zone difference between the organization’s time zone and your user account’s time zone. Your data is by no means lost. The “Reports” page will always display the hours based on the organization’s time zone (regardless of if you change your account’s time zone or not) and the “Dashboard”, “Activity” and “Timesheets” page in the user’s time zone. The desktop application runs on UTC, so all the time will get logged correctly regardless of the time zone. Time zone difference should only affect the way data is displayed in reports.
Please keep in mind that time logged for some days may not match with the time on your “Activity” or “Timesheets” page because the “Reports” page displays time in the organization’s time zone. This variates depending on if you’re ahead of the organization’s timezone or their ahead of you. Work hours are being tracked accurately, however you will see them being displayed on different dates/times (based on the time zone difference). At the end of the month all your works hours will match regardless of the timezone differences.
Note: We always recommend that the end-user sets their time zone to their current location. That way they can actually keep track of how much time they worked on each day, in their own time zone.
Step 1: Click on the profile icon on the bottom-left corner, then click on “My Account”.
Step 2: Click the “Edit account” button and you’ll be taken to a screen with the option to change your time zone.
You can also change your timezone on your “Activity” page to view time worked in the organization’s time zone: