Hubstaff’s Most Common Technical Questions

In line with our endeavor to provide the best customer support, our team has compiled a list of Hubstaff’s Most Common Technical Questions below.

Hubstaff Download

Question:

Where can I download the Hubstaff app?

Answer:

You can download Hubstaff at https://hubstaff.com/download

Question:

How big is the Hubstaff download?

Answer:

8.2 MB

Question:

Can I install Hubstaff on multiple computers?

Answer:

Yes. You can install Hubstaff on as many computers as you like.

Question:

Does Hubstaff run on tablets or mobile devices?

Answer:

Currently Hubstaff is available on Windows, Mac, and Linux desktop operating systems, as well as Android and iOS devices. We also offer a Chrome time tracking app/extension.

Hubstaff and Computer Performance

Question:

Will the Hubstaff app slow down my computer or cause it to crash?

Answer:

Hubstaff was designed to use a minimal amount of system resources (8 – 15MB of system memory at most) and will not slow down your computer or cause it to crash.

Question:

Will Hubstaff conflict with other programs?

Answer:

Hubstaff doesn’t conflict or interfere with any other programs.

Question:

My anti-virus said the Hubstaff download was unsafe. Is Hubstaff safe to install?

Answer:

Anti-virus programs occasionally flag harmless programs as unsafe depending on your settings. You can rest assured that Hubstaff is 100% safe to use. Please configure your anti-virus to allow Hubstaff (try searching Google for, “how to whitelist program on ANTI-VIRUS NAME”). Or, temporarily disable your anti-virus to complete the Hubstaff download and installation.

Hubstaff Functionality

Question:

Will Hubstaff still work if I lose my Internet connection or if my computer crashes?

Answer:

Hubstaff can continue recording your time if you lose your Internet connection (all data is stored locally until it is successfully uploaded to the Hubstaff server). Read more about tracking time offline with Hubstaff.

Question:

When I hit the “Start” button nothing happens.

Answer:

the start/stop button.

Question:

I don’t see any projects in my desktop timer. How can I start working?

Answer:

Please make sure you have signed into the Hubstaff application. To do this you can click on the menu icon on the top right corner of the app and click “Sign In” or you can right click on the Hubstaff icon and select “Sign In” from the menu. If the Hubstaff Icon is red, it means you are not signed in. If it is black, it means you are signed in but not currently tracking time. If it is green, you are signed in and tracking time.

If you are already signed in, please make sure you are assigned to at least one project. If you are not assigned to any projects you will not be able to track time.

Last, if you can verify that you are signed in, and you are assigned to projects, it is likely that your organization has been suspended for non-payment. Please contact your organization owner or Hubstaff support if you have any other questions about this.

Question:

I get an error that says, “Your time is off by ‘X’ minutes”.

Answer:

Please make sure you select the correct timezone on your computer and that your timezone in your Hubstaff account matches. Please see here for more information on timezone mismatch issues.

Question:

I don’t see my time or screenshots on the web side.

Answer:

Time and screenshots are uploaded every 10 minutes or so. Additionally, if you have an intermittent internet connection it can take longer for the data to appear online. Rest assured that your data is stored locally and isn’t lost.

Question:

My activity time does not match with the screenshots.

Answer:

This is because Hubstaff only calculates time spent working. Please read here for more information on how time is tracked and calculated in Hubstaff.

Question:

I can’t find the timer. How do I launch the Hubstaff app?

Answer:

Please try searching your computer to find where you installed Hubstaff and how to launch it.

Question:

Does Hubstaff work with dual monitors?

Answer:

Yes it does. Screenshots and activity levels of all active monitors will be registered when using Hubstaff. Please see here for more information on dual monitor support with Hubstaff.

Question:

Can I track time with the same account on multiple computers at once?

Answer:

No. A single user can only track time to one project at a time. To track time on multiple computers at the same time, please invite another user.

Question:

My timer is always stopping on it’s own, why is this?

Answer:

You are being hit with the idle warning for being inactive. Please see here for more information about the Hubstaff idle timeout inactivity warning.

Hubstaff Organization Owners

Question:

My employee has a considerate mount of time with 0% activity. Why is this?

Answer:

Your employee is being prompted by the idle dialogue and is choosing to keep that time.

Question:

Do I need to pay if I am not tracking time?

Answer:

No you do not – if you are an administrator and do not need to track time, then you can disable time tracking for yourself to free up space for more workers. Read how to enable or disable time tracking.

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