How to collect client logs or report an error?

Table of Contents

Reporting an Error

Collecting logs

Collect Client Logs or Report an Error

The Hubstaff client for time tracking records logs of any failures, crashes, low activity or any other potential problems that you may be having with it. While these problems are rare, we do have the support to get to the core issue of what is happening and fix it for you.

Step 1

Expand the view if it’s not already.

Step 2

Click the menu icon on the far right side.

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Step 3

Select “Report an error” on the drop-down.

Alternatively, you can right click on the Hubstaff icon in the system tray to bring up the menu where you will see the “Report an Error” option.

Our support team will automatically be notified of your error report.

Windows Client:


OS X Client:


Linux client:

Step 1

Step 2


iOS and Android Apps:

Step 1

Step 2

Chrome App:

Step 1

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Step 2

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Chrome Extension:

Step 1

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Step 2

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How to get log files manually:

Please zip the Hubstaff logs folder and email it to us at support@hubstaff.com.

OS X client:

Step 1

Open a new Finder window and use the following command to access the “Go to folder” search box: Command + Shift + G.

Step 2

Type the following on the search box: ~/Library/.

Step 3

Navigate to Application Support > Hubstaff.

Linux client:

Step 1

Open terminal of choice (xterm, gnome-terminal etc.)

Step 2

At prompt, enter: ~/.local/share/HubStaff/

(where ~ == $HOME)

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Windows client:

Step 1

On your Windows computer, go to “Run” and type the following path: %APPDATA%\Hubstaff\
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