How does the Idle/Inactivity Warning Work?

Inactivity Warning in Hubstaff

The Hubstaff timer or desktop client is built to detect inactivity. The “Idle timeout” feature will always prompts the user and ask them if they want to keep idle time or remove it from their work log. This happens every 20 minutes by default, however, you may change this setting at any time. The available intervals are every 5, 10, 20 minutes or never. Click here to learn how to access those settings. Below is an example on how the idle timeout feature works.

Once the user stops interacting with the computer and goes idle, Hubstaff asks the user two questions at that point in time:

1) If the user would like to include the inactive time in their line reports (phone call, offline work, etc…) or if they would like to remove the time (break, bathroom, etc…)

2) If they would like to continue or pause work.

Here is what the inactivity warning looks like.

If the user decides to keep the time, then the work gets added to their time log and the inactive time is tracked in the “Activity” reports.

If the user decides to NOT include the time (default choice), then the time is removed from their time log and as well as in the reports.

So for example – say you have a worker that got on the phone and the company has the idle timeout setting at 20 mins. If they are moving their mouse, etc. while on the phone, obviously they will not be hit with an inactive warning. IF they don’t move their mouse or type on their keyboard for 20 mins then when they move their mouse again the inactivity pop up will show up and say “you’ve been inactive for 20 mins”. In other words the idle timeout will not show up until 20 mins of inactivity occurs – based on the company’s idle timeout setting on this example.

You should be able to remove time spans with idle time from the “Timesheets” page or remove idle time from the “Activity” page. You just need to enable the option to modify time in your organizations settings. You may enable this for the entire organization or for users individually. Once you enable that option you should be able to edit time or remove blocks of activity from the “Activity” page. 

The best way to identify idle is in your “Activity” page > “Screenshots” or “Timesheets” page > “Work log”.

idle-time

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