If an employee is using Hubstaff and their computer crashes, what are the chances a record of their progress for that session is lost?
An abrupt shutdown may cause a halt to a computer, causing the desktop client to crash. When you restart the client, we detect you as idle as no activity was being tracked, and resumed tracking because the timer was never stopped manually upon restart. Since the transient information collected about your activity levels was lost due to a possible abrupt power outage, and the time that it took to restart during which it would be impossible for us to track activity, there is no option but to report the time as ‘0’ activity (idle in this case)
It’s all a matter of how we present the information. Idle time should be reported as idle time, not ‘0’ activity, as they are not equivalent. Idle time is a specific definition (subset) of activity in which we have determined based on the configuration that the employer wishes to treat X consecutive seconds of ‘0’ activity as ‘Idle’. In this case we did not make that determination, we simply reported what we knew to definitively occur.